311: From a Hotline to a Platform for Citizen Engagement

In order to encourage people to properly dispose of their waste, New Delhi Municipal Council (NDMC) has installed smart vending machines for recyclable waste at Connaught Place and India Gate. In return for making the sustainable waste choice, users receive monetary rewards via e-wallet.

In China, rampant sales tax fraud was addressed with a unique solution. In an attempt to increase transparent sales and receipt use, the government implemented a scratch lottery system on receipts. This solution, using lottery systems to increase turnout and engagement, is being used across the globe, even in the United States to help increase voter turnout.

When the federal government fails to stimulate social change, local areas step up. Tennessee is giving more structure and funding to community college education, and it’s drastically increasing graduation rates. Alaska and other states are getting rid of money bail. All around the country, citizen activists are becoming advocates and attempting to make our political system accessible to everyone. Despite partisan politics in Washington, D.C., the country is nonetheless experiencing social progress.

It turns out the old adage of knowing your neighbor really can help make your neighborhood safer. A study of more than 250 cities found that a key factor behind a drop in crime in the last 20 years was the mobilizing of citizens by nonprofit organizations like block clubs. In Milwaukee these “urban guardians” have helped bring communities together and foster safer spaces that also address urban blight.

In Mancos, Colorado, the school board voted “no” to arming school staff in the traditionally Western town. Across the United States, the question of arming teachers is being brought up as a response to the increase in school shootings. The policy is highly contested, with some saying it provides students with a feeling of safety, but others saying the risks associated are too high. For the Mancos community, such a vote is a surprise given the town’s gun-friendly history, but is explained by the increase in new residents.

Portland-based NGO, Micah Challenge USA, uses scripture to reach Evangelicals about climate change. The organization partners with legislation-making initiatives, travels to Christian colleges, and contacts national and local leaders urging them to join the Climate Solutions Caucus. Underpinning every initiative is a core strategy: climate change is causing people to suffer, especially those that are experiencing poverty, and as Christians, they are called to help the poor and end their suffering.

Deep canvassing goes beyond talking points, encouraging empathetic dialogue. The New York-based organization, Changing the Conversation Together, trains volunteers in the practice of deep canvassing. Instead of just focusing on a candidate’s talking points in an effort to mobilize potential voters, deep canvassing promotes conversation, listening, and empathy. Canvassers are taught to relay a personal story, a message of love, as a way to connect with the people they meet.

An ophthalmologist has created a smartphone application that allows not just doctors, but also non-specialists such as teachers, to conduct eye tests. The application helps those living in remote areas to access a service they otherwise may not be able to get and also allows for the few ophthalmologists who live in the area to only see the cases that are deemed necessary.

Research shows that city council meetings are dominated by older, male and longtime residents. One Mayor is trying to change that. Under the leadership of mayor of Svante Myrick, in Ithaca New York, the city council began to offer childcare during city council meetings. “We don’t think anyone else has done it.’ People are using it, and some are even hailing it for it’s inclusionary nature. “Now we’re starting to see new people at meetings. People are using the childcare service.”

Non-citizen residents of Takoma Park, Maryland have been able to vote in municipal elections since 1993, and 16- and 17-year-olds there have had access to the ballot since 2013. Residents of the city, where roughly 30% of the population was born outside of the United States, say participating in city elections makes them feel more welcome in the community and helps them get invested in local issues.