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  • Success coaches help workers with problems outside the workplace. That helps their employers, too

    April Franklin

    May 11, 2022 |

    WXXI |

    Text |

    800-1500 Words

    Response Location: United States, Rochester, New York

    Businesses are partnering with the Employer Resource Network, which provides “success coaches” for employees. These coaches serve as in-house social workers, helping employees navigate issues like food insecurity, child care, and emergencies — all of which often contribute to employee retention issues. The coaches were introduced as a way to address retention and help support employees so they don’t feel as if they have no other choice but to leave their jobs when trouble arises. The Network originally started in Michigan, but has since expanded to 11 states and serves 200 employers.

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