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The 40-Year-Old System: How an upgrade could help the VEC solve payment problems

Caroline Coleburn

June 01, 2021 |

WTVR-TV |

Broadcast TV News |

5-15 Minutes

Response Location: United States, South Carolina

If Virginia taxpayers who lost their jobs in the pandemic want to understand why their unemployment insurance payments lagged for months and why they couldn't get the Virginia Employment Commission on the phone, they could look to South Carolina. In 2017 that state took advantage of a grant to upgrade its computer systems. It was able to process payments much more quickly, needed many fewer call-center staff, and could help South Carolinians take advantage of enhanced pandemic benefits much sooner. Virginia has struggled to upgrade is decades-old systems, which were overwhelmed with calls and claims.

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Both lost jobs. She got paid. He waits. Where they live may be the reason why.

Shannon Lilly

June 01, 2021 |

WTVR-TV |

Broadcast TV News |

5-15 Minutes

Response Location: United States, South Carolina

Four years before the pandemic caused unemployment compensation claims to spike, South Carolina took advantage of a federal grant to modernize its claims processing systems. That upgrade saved thousands of hours of time once claims rose sharply, which meant that people making legitimate claims got paid relatively quickly. That stands in contrast with the Virginia Employment Commission's huge backlog, which must be run through a decades-old system. The state was finally upgrading its systems when the pandemic put that work on hold, leaving some laid-off people in financial limbo for several months.

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A Solution to Ending Homelessness Might Be in the Data

Mia Ryder-Marks

April 29, 2021 |

Eugene Weekly |

Text |

800-1500 Words

Response Location: United States, Eugene, Oregon

Built for Zero is a data-driven approach to ending homelessness with a proven track record of success. The strategy is scalable and takes into account variables within different communities. It aims to bring homelessness rates down to “functional zero,” which means that the number of people experiencing homelessness is low enough that they can all be housed if they wanted.

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Hunting for a Leftover Vaccine? This Site Will Match You With a Clinic.

Katie Thomas

March 09, 2021 |

The New York Times |

Text |

1500-3000 Words

Response Location: United States, New York

To help with the coronavirus vaccine distribution, a New York-based start-up has introduced a service that connects "vaccine providers who find themselves with extra vaccines to people who are willing to get one at a moment’s notice." Although the project is still being piloted, more than 500,000 vaccination-seekers and 200 vaccine providers have signed up for the initiative, and some health officials believe it could become a model for a more equitable distribution strategy.

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To Tackle Homelessness, Santa Fe Found a Better Plan

Kriston Capps

March 04, 2021 |

Bloomberg CityLab |

Text |

800-1500 Words

Response Location: United States, Sante Fe, New Mexico

The adoption of the “Built for Zero” campaign in Sante Fe, New Mexico, allowed the city to effectively respond to the housing crisis that unfolded as a result of the pandemic. The data-driven approach gives cities a better snapshot of how many people are homeless at any given time and also encourages agencies to work together, which creates a network that can adequately address chronic homelessness.

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For those frustrated with vaccine system, a crew of volunteers is ready to help

Felice J. Freyer

March 02, 2021 |

The Boston Globe |

Text |

800-1500 Words

Response Location: United States, Massachusetts

A community effort is underway in Massachusetts to help people secure Covid-19 vaccination appointments, despite a confusing government roll-out system. The Massachusetts COVID Vaccination Help volunteer group is composed of volunteers from across the state, who are using their free time to help individuals schedule appointments. Although there are concerns about privacy, users thus far have commended the group's persistence and success in booking appointments.

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‘There's so much gratitude': engineer who created viral vaccine site for $50

Miranda Bryant

March 01, 2021 |

The Guardian |

Text |

800-1500 Words

Response Location: United States, New York

Frustrated with the Covid-19 vaccination system in New York, a local software engineer created a "much-needed vaccination appointment-finding bot" that shares available times and locations on a website and Twitter. Although the website was not built "in the way that modern websites are supposed to be built," it has still been extremely popular and users have reported successfully booking appointments because of it.

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How some frustrated COVID-19 vaccine hunters are trying to fix a broken system

Danny Westneat

February 17, 2021 |

The Seattle Times |

Text |

800-1500 Words

Response Location: United States, Washington

Retired software engineers in Washington have joined together and created a website that aggregates all available COVID vaccine appointments by using "screen scrapers." Although the site doesn't allow the visitor to book an appointment, it has routinely averaged "10,000 visits a day from anxious shot hunters."

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Boosting Voter Turnout: Seth Flaxman

Richard Davies Jim Meigs

February 13, 2021 |

How Do We Fix It? |

Podcast |

5-15 Minutes

Response Location: United States

Democracy Works has a suite of programs that make it easier to vote. TurboVote helps its 7 million subscribers easily register to vote by taking them to their state's online registration site or by sending them the paperwork with envelopes pre-addressed to their county election office. The service also sends emails and texts to remind users to vote, as well as with other deadlines and their polling location. Their Voting Information Project provides data for all districts in the U.S. that groups, such as Google and Facebook, use to provide their users with their polling place location information.

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Worried about losing engagement with COVID remote learning? A school district created an app for that

April Barton

February 08, 2021 |

Burlington Free Press |

Text |

Under 800 Words

Response Location: United States, San Antonio, Texas

The San Antonio Independent School District developed an app to help combat the Covid-slide among its students, including English Language Learning students. The app tracks interactions, class attendance, and completed assignments, but also correspondence and in-person interactions. Administrators took the data collected on its close to 50,000 students and developed strategies to direct special attention or make contact with students with decreased engagement. Out of 48,000 students, only 142 didn't have a contact log.

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