Failure to Thrive: NYC's $100 Million ‘Diversion Centers' for Mentally Ill Sit Empty or Barely Used

Greg B. Smith Reuven Blau

May 09, 2021 |

The City |

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1500-3000 Words

Response Location: United States, New York, New York

Despite committing hundreds of millions of dollars to programs that make New York City's emergency response to mental health crises less punitive, a pattern of over-promising and under-delivering, plus pandemic snarls, kept the programs from getting off to an effective start. Two "diversion centers" where police could bring people in crisis, as alternatives to jail or hospital emergency rooms, either sit empty or have served only a tiny number of people. A program to send counselors with police on calls never got off the ground. In its place is a non-policing team that is having trouble recruiting EMTs.

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Outreach officers treat homelessness as a symptom, not a crime

Stephanie Casanova

May 01, 2021 |

Arizona Daily Star |

Multi-Media |

1500-3000 Words

Response Location: United States, Tucson, Arizona

Tucson Police Department's Homeless Outreach Team operates on the premise that even though many want to see police excluded from any role in dealing with homelessness, residents still call 911 and demand a police response. So the team, working with the city's homeless services counselors, can usually turn such contacts into an offer of help. Its officers are trained more and have more time than patrol officers to talk to people and determine their needs. Tucson's unhoused population surged in 2020, and police helped hundreds get housed or get other services without resorting to arrests and jail.

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Police visit patients, offer rides to mental health treatment

Stephanie Casanova

April 30, 2021 |

Arizona Daily Star |

Multi-Media |

1500-3000 Words

Response Location: United States, Tucson, Arizona

When people refuse mental health care while under court orders to get treatment, Tucson police send a mental health support team to take the people to crisis observation clinics or hospitals. The teams have the training and extra time that regular patrol officers often lack, so that such calls can result in a peaceful transport to get the person help, rather than to jail or ending in violence. Having the police involved at all poses policy questions that agencies wrestle with. But thousands of people per year are getting transported to places providing care instead of punishment.

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Vegas Stronger Starts by Asking Businesses to Call Them, Not Police

Jessica Kantor

April 29, 2021 |

What's Next Magazine |

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1500-3000 Words

Response Location: United States, Las Vegas, Nevada

When Las Vegas' restrictions on encampments pushed unhoused people into a shopping center outside the restricted zone, Vegas Stronger worked with business owners and the police to intervene without the need for arrests and jail. Although only two months old, the nonprofit has helped about 30 people through the network of services it has arranged. Services include housing, mental health and substance abuse treatment, and other connections to services people need to stay healthy and off the streets. Police welcome the interventions because they are relieved of handling non-criminal matters.

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Officers try to break stigma, offer help to drug users

Stephanie Casanova

April 29, 2021 |

Arizona Daily Star |

Multi-Media |

1500-3000 Words

Response Location: United States, Tucson, Arizona

Tucson Police Department's Substance Use Resource Team reaches out on the streets to people with substance-use disorder, offering them treatment instead of arrest and jail. The team is an extension of the department's mental health support team and was started in response to the opioid epidemic. Officers talk to people they find on the streets, or follow up on 911 calls for overdoses. Not everyone accepts the offered help, and some end up arrested on warrants. But, at a time of rising overdose deaths, the officers and the peer support specialists who accompany them often can get people into treatment.

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They answer the call when people are in crisis

Gino Fanelli

April 29, 2021 |

City Newspaper (Rochester) |

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800-1500 Words

Response Location: United States, Rochester, New York

Following the death of Daniel Prude in Rochester police custody, the city consulted with the operators of Eugene's CAHOOTS program to craft its own version of a team of unarmed responders to help resolve mental health or substance abuse crises without the use of violence. Rochester's Person In Crisis (PIC) team has averaged about 21 calls per day since January. All calls are made with the police in tandem, unlike CAHOOTS' model. Some violent incidents in Rochester have raised questions about PIC's ability to defuse conflict. But the operators say they have begun to make a positive difference.

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A Fatal Police Shooting in Lents Was the Nightmare Portland Officials Tried to Prevent

Tess Riski

April 21, 2021 |

Willamette Week |

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800-1500 Words

Response Location: United States, Portland, Oregon

After the U.S. Justice Department found that Portland police used excessive force too often when dealing with people in mental health crises, the city formed an unarmed mobile crisis team and a team of police officers with extra training in such cases. Neither team was used when a man with a history of mental illness, armed with what turned out to be a toy gun, was shot to death by a police officer. The Portland Street Response team was not called because the incident occurred outside its limited working hours during the team's pilot phase.

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Cassia ‘Connect' program aims to give every student access to immediate help

Sami Edge

April 14, 2021 |

Idaho Education News |

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800-1500 Words

Response Location: United States, Idaho

The Connect program in Cassia, Idaho is making it easier for students experiencing mental health crises to get help. Students are able to call a phone number, which also has Spanish interpreters, where they can receive immediate crisis counseling, and set up an appointment with a local mental health professional all through the program. The Cassia County School District also pays for the first couple counseling sessions, while continuing to work with families in need of more long-term care. "Since its inception at least 538 students in the 5,400-student district have accessed Connect therapists."

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A Portland Program Intended to Reduce Police Interactions With People in Crisis Is Off to a Slow Start

Tess Riski

April 14, 2021 |

Willamette Week |

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800-1500 Words

Response Location: United States, Portland, Oregon

The Portland Street Response program sends a paramedic and social worker on non-emergency calls, often involving mental health crises, instead of sending police. The pilot project, operating during weekday hours in one neighborhood, was assigned 60 calls in its first 40 business days. That tiny percentage of 911 calls falls short of expectations, possibly because dispatchers' screening of calls is defined too narrowly, or because dispatchers are being protective of the police. Supporters say the program always was meant to start small and deliberately, but its call volume is averaging much less than planned.

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Deaths of Despair: The crushing toll of a pandemic in Maine's ‘forgotten county'

Barbara A. Walsh

April 11, 2021 |

The Maine Monitor |

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Over 3000 Words

Response Location: United States, Baileyville, Maine

Police Chief Bob Fitzsimmons personally connects with residents to combat increasing suicide rates, particularly among teens. Teachers reach out to the chief if one of the town’s 330 schoolchildren misses school, and he personally visits their home. His department funded popcorn and ice-cream sundae parties, as well as a New Year’s Day gathering, to ease the difficulty of isolation during COVID-19. He ensures residents’ achievements are publicly celebrated and grieves with families during tragedies, ensuring everyone has support in the rural area where medical and mental health services are scarcer.

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